Player Rights

Most casinos and bookmakers in Canada are regulated by strict laws governed by the gambling authority of that country. Some of these names may be familiar to you.

Regardless, here is a list of gambling associations in Canada that are responsible for ensuring player rights in Canadian casinos and bookmakers:

• Alcohol and Gaming Commission of Ontario
• Alberta Gaming
  
• Alberta Gaming and Liquor Commission
  
• British Columbia Lottery Corporation
  
• BC Gaming Policy and Enforcement Branch
  
• Nova Scotia Gaming Corporation
  
• Nova Scotia Alcohol and Gaming Authority
  
• Manitoba Gaming Control Commission
  
• Saskatchewan Gaming Corporation
  
• Saskatchewan Indian Gaming Authority
  
• Saskatchewan Liquor and Gaming Authority
  
• Responsible Gaming Council
  
• Nova Scotia Gaming Foundation
  
• Alberta Gaming Research Institute
  

These gambling authorities monitor and implement rules and regulations appropriate to the circumstances. Some of these legislations include fairness and transparency of outcome, protection of players’ personal information, gambling addiction support, and secure financial transactions.

The authority bodies also impose restrictions on the amount you can deposit or withdraw, set limits on the wager, and playtime, and allow self-exclusion for players who feel like gambling has become a toxic habit for them.

In fact, when you engage in a monetary transaction with a Canadian casino, you are entering into a contract with it. This contract grants the casino the permission to keep an eye on the player’s economic transactions.

You have the right to expect a casino to let you play and win/lose fair and square without any underhanded tactics on the casino’s part. Canadian gambling authority ensures that all casinos and bookmakers operating under it are providing the players with fair games.

Renowned gaming providers use Random Number Generators (RNG) when developing casino games. This technology makes sure that random numbers are generated for slots and table games without any manipulation or predictability.

For that reason, the casinos are unable to determine the outcome of the game. Therefore, the players win or lose by the book.

Just so you know these fairness tests are conducted by a particular group of third-party testers before a casino game enters the market. They are:

All legalized casinos and bookmakers have a responsibility to protect the personal and financial information the players share with them. After Know Your Customer (KYC) verification became mandatory, it has become more important for casinos to take the matter of data protection seriously.

They are responsible for the security of personal information, such as full name, driver’s license, Social Insurance Number, passport number, home address, phone number, and email address of the players. In addition, player accounts with cryptocurrency, bank, and e-wallets need to be kept safe and hidden so that only designated personnel can access them.

Besides, the SSL encryption used by most casinos also keeps player information safe from hackers and phishers. In all, the players have the right to claim maximum digital protection from online casinos.

Regardless of constantly promoting casino bonuses and offers to entice players to join the casino, the casinos are also responsible for providing adequate information about responsible gambling on their websites.

Some players end up becoming addicted to the games and neglect their personal relationships, school, career, and health. They may even end up financially bankrupt because of their addiction problem.

To avoid such a fate, the gambling association of Canada educates and promotes responsible gambling habits, especially on gambling platforms. All players must be aware of this term, and gamble at the casino with this responsibility in mind.

To ensure healthy gambling habits, the association sets up limits on the amount of time that can be spent on an online casino, the maximum deposit that can be made in a day, and also limit on wagers.

The casinos and bookmakers must supervise the wellbeing of their players, not just on entertaining them with attractive games! Some casinos even let their players voluntarily self-exclude themselves from gambling for a few weeks, months, or even forever!

Activating a feature that counts the time the player has been on the site after logging in can be fruitful for the players and the casinos. Gambling authorities in Canada may impose restrictions on online casinos if the number of gambling addicts keeps rising.

Online casino player rights also include making claims against the casino operators if you have been violated in some way. All licensed casinos and sportsbooks must share information about conflict resolution on their websites or apps.

Usually, most problems can be solved by getting in touch with casino customer support through live chat, phone call, or email address. Naturally, the FAQ section must contain enough information about any type of user-related problems players may be facing on the casino site, including common concerns such as “How can I protect myself from dishonest online casino?”.

Nevertheless, if the problems are not solved by those methods, you can also contact the gambling authority bodies of Canada or others that are demonstrated below:

• Malta Gaming Authority
• Curacao Gambling Authority
  
• Kahnawake Gaming Commission
  
• The UK Gambling Commission
  

Based on the regulatory law of the gambling authorities, casinos must keep player funds separate from their business funds. They can’t use player funds to pay for expenses associated with their casino business.

As it is the duty of the Canadian government to protect the financial transactions of the gamblers, information related to the finances must also be kept safe in a confidential file of the casino.

Furthermore, the casino and sportsbooks must mention in their terms and conditions what happens to the player fund after deposits. The players have the right to know what happens to their money, where it goes, and where the withdrawals are coming from.

In the case of a bankruptcy of the casino, the players can lose all their money from winnings and bonuses. Therefore, absolute transparency is needed from the casino’s side.

Regardless, if conflict does arise between the casino and the player, the player can request for resolution of the problem from the appropriate authorities in Canada and beyond.

Both the casino and players have the responsibility to engage in fair play and ethical exchange of information. The players must follow the guidelines dictated in the terms and conditions of the casino, and provide real documents that are essential for the KYC verification.

Moreover, the players should respect the regulations put in place by the gambling authority about privacy protection, ethical conduct, and responsible gambling. You should always read the terms and conditions of the online casino and sportsbook thoroughly before engaging in any transactions.

The terms and conditions won’t be the same in every online casino. Hence, don’t fall in the trap of assumptions. Check how the bonuses are distributed, wager requirements for each game, maximum and minimum deposit amount, and processing time and amount for withdrawals.

Lastly, read the FAQ section before venting on the customer support team. The FAQ section usually answers most of your questions about bonuses, deposits, withdrawals, registration, and accounts.

Be careful maintaining your account and withdrawing before meeting the full wagering requirements. If you neglect the first one, your account may be suspended. As for the withdrawals, they may be cancelled!